Terms & Conditions
Terms & Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern click-clock.co.uk relationship with you in relation to this website.
The term ‘click-clock' or 'us' or 'we' refers to the owner of the website whose registered office is The Emporium, The Old Methodist Chapel, Moor Lane, Clitheroe, BB7 1BE. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
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The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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You may not create a link to this website from another website or document without [business name]'s prior written consent.
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of
Payment
Payment can be made using our secure credit card payment facility.
We accept payment from: Maestro, Visa, Visa Electron and Mastercard. We are currently unable to accept American Express.
Please note payment will be taken from your card once orders have been dispatched.
Delivery (UK Mainland)
Orders received before 3pm we aim to dispatch the same day, orders placed after 3pm may be included on the next working day.
Our products are sent via our preferred courier service, who aim to deliver your parcel within 2 working days. (Excluding weekends & public holidays).
All deliveries do require a signature. If you are unable to take delivery, the courier will leave his contact details on a card where you can contact him to arrange a convenient time to suit you.
Our standard delivery cost is £4.95 on all UK Mainland orders. (Free delivery on orders over £59.00 to UK Mainland destinations).
For Scottish Highlands, Offshore and destinations outside the UK Mainland there is an extra surcharge of £15.00. Please call customer services for further details.
Damaged/Faulty Goods
Faulty goods may be returned for a replacement, repair or refund if within their warranty period.
In the unlikely event that your product has been damaged in transit please contact us by 3pm the next day. Please keep all of the packaging for inspection by the courier. If these steps are followed we will replace your damaged clock as soon as possible.
If the item is found to be faulty we will refund the cost of Postage up to £7. Please contact our customer services team and they will issue a returns number. Please make sure this number is sent with the returned product. Once authorisation has been given and your product has been received we will repair or replace it as soon as possible.
we cannot accept returns without a valid returns number, therefore no replacement or refund will be given.
Returns Policy
Under the UK Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our products within a period of 7 working days after your order has been received.
When returning any goods please contact our customer service team on 01200 429392 or email sales@click-clock.co.uk, stating your reason. They will issue a returns number and inform you what to do next.
You will be responsible for making sure the product is kept in the original condition you received it in, well packed and insured during transit on its return to us. We recommend you use a recorded delivery service for your protection. Please note that you will be reponsbile for the cost of returning the products to us. When we have received the product with a valid returns number we will refund the cost of the product purchased, but we will not be liable for any of the carriage costs.
Please note we cannot accept any returns without a valid returns number.
Cancelling an Order
If you wish to cancel an order please email us at sales@click-clock.co.uk, clearly stating who you are and the item you wish to cancel.
Please note we cannot cancel an order once it has been dispatched.
